Terms of Service

1. Introduction Welcome to Hear Smart. These Terms of Service ("Terms") govern your use of our website, products, and services. By purchasing from or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.

2. Definitions

• "Company" refers to Hear Smart, a UK-based business.
• "Customer" refers to the individual purchasing or using our products and services.
• "Products" refers to hearing devices and accessories sold by Hear Smart.
• "Services" refers to consultations, hearing assessments, product support, and other related offerings.
• "Website" refers to our official site where purchases and service bookings occur.

3. Orders & Payments

• All prices are listed in GBP (£) and include VAT where applicable.
• Orders can be placed through our website or authorised sales channels.
• Full payment is required before shipping unless otherwise agreed.
• We accept major credit/debit cards, PayPal, and other authorised payment methods.
• Orders are subject to acceptance and availability; we reserve the right to refuse an order at our discretion.

4. Shipping & Delivery

• Orders are dispatched within the estimated timeframes stated on our website.
• Shipping costs and estimated delivery times are provided at checkout.
• We are not liable for delays caused by third-party couriers or customs clearance.
• Risk of loss transfers to the Customer once the order has been delivered.

5. Returns, Refunds & Replacements

• Customers are eligible for a 30-day trial period during which they may return the product for a refund.
• To initiate a return, customers must contact support@hearsmart.io before sending the product back.
• Returned products must be in original condition; we reserve the right to refuse refunds for damaged or altered items.
• Customers are responsible for return shipping costs unless the product is defective.
• If a product is faulty or damaged upon arrival, we offer a free replacement.
• Refunds will be processed within 3-5 business days after approval.

6. Cancellations

• Orders can be cancelled within 24 hours of placement.
• After 24 hours, the order will be processed, and cancellations will no longer be possible.

7. Product Warranty

• All Hear Smart products come with a standard manufacturer’s warranty covering defects in materials and workmanship.
• Warranty claims do not cover damage caused by misuse, modifications, or unauthorized repairs.
• Customers must contact support@hearsmart.io with proof of purchase to make a warranty claim.

8. Customer Responsibilities

• Customers must provide accurate contact and shipping details.
• The use of our products should align with the manufacturer’s guidelines.
• We are not responsible for hearing issues arising from improper product use.

9. Limitation of Liability

• Hear Smart is not liable for indirect, incidental, or consequential damages resulting from product use.
• Our total liability is limited to the value of the product or service purchased.

10. Privacy & Data Protection

• We collect and process customer data per our Privacy Policy.
• Data is stored securely and used solely to fulfil orders, provide services, and improve our offerings.
• We do not sell or share personal data with third parties except where required by law.

11. Intellectual Property

• All content on our website, including text, images, and branding, is the intellectual property of Hear Smart.
• Customers may not reproduce, distribute, or use our content without permission.

12. Governing Law & Dispute Resolution

• These Terms are governed by the laws of the United Kingdom.
• Disputes will first be attempted to be resolved amicably through customer service.
• If necessary, disputes shall be handled by UK courts.

13. Amendments

• Hear Smart reserves the right to modify these Terms at any time.
• Changes will be posted on our website and take effect immediately.

14. Contact Information For questions, complaints, or legal inquiries, contact us at support@hearsmart.io.