PRIVACY POLICY

This website is owned and operated by a UK-based company and complies with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, we collect the personal information you provide, such as your name, address, and email address.

Additionally, when you browse our store, we automatically receive your computer’s Internet Protocol (IP) address, which provides insights into your browser and operating system.

With your consent, we may send you marketing emails about our store, new products, and updates.

SECTION 2 - CONSENT

How do we obtain your consent?

When you provide personal information to complete a transaction, verify payment, place an order, arrange for delivery, or return a purchase, we assume you consent to its collection and use for that specific reason.

If we require your personal information for marketing purposes, we will ask for explicit consent or provide an option to decline.

How can you withdraw consent?

You may withdraw your consent for us to contact you or continue collecting, using, or disclosing your information at any time by contacting us at support@hearsmart.io.

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by UK law or if you violate our Terms of Service.

SECTION 4 - E-COMMERCE PLATFORM

Our store operates using a combination of Funnelish and Shopify, which provide an integrated e-commerce platform for selling our products and services.

Your data is securely stored via Funnelish’s and Shopify’s storage systems and databases.

SECTION 8 - COOKIES & PIXEL TRACKING

We use cookies and pixel tracking technologies to enhance user experience, personalize advertising, and analyse website traffic.

Below are the platforms we utilise:

TikTok Pixel: Tracks interactions on our site to optimise TikTok ads and improve campaign performance.

Taboola Pixel: Used for targeted advertising and retargeting users who have visited our site.

Outbrain Pixel: Helps us reach relevant audiences through content recommendations.

Meta Pixel: Enables us to measure the effectiveness of Facebook and Instagram advertising campaigns.

Revcontent Pixel: Enhances audience engagement by tracking user interactions with our content.

Google Analytics: Monitors website traffic, user behavior, and key metrics to improve our services.

Google Ads Pixel: Tracks conversions from Google Ads and optimises ad performance.

MGID Pixel: Collects data on user engagement for content-driven advertising.

Google Tag Manager: Manages all tracking codes and scripts efficiently for better data analysis.

Microsoft Clarity: Provides heatmaps and session recordings to understand user behavior.

You may choose to disable cookies in your browser settings. However, this may impact your browsing experience.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will take immediate effect upon posting.

If our company merges or is acquired, your data may be transferred to the new entity to continue service provision.

QUESTIONS AND CONTACT INFORMATION

If you wish to access, correct, amend, or delete your personal information, or file a complaint, please contact our Privacy Officer at support@hearsmart.io.